FAQ

Can you help me update my existing website that another web firm built?

Yes … as long as we can access the backend (code) of your existing website, we’ll be able to update it. No idea what I mean by the “backend” of your site? Site built way back in 2007? Claim your free 20-minute consultation session We’ll look at your existing site to determine if we can definitely help you out.

Am I locked into a long term contract?

No. Contracts can be updated quarterly, to fit your budget and update needs.

I need just a few one-time updates. Should I get a maintenance contract?

You should consider a maintenance contract to ensure your website stays up to date with content, plugins, security, themes, and more.

Do you need my login information?

No, all I need is a live active website address and your completion of about 10 questions.

How can you help?

I am a second set of qualified eyes, sort of like a quality control specialist.

How can I use a website assessment?

This assessment will provide a starting point for a website upgrade or even a new design.

What do your websites cost?

Rest assured your new website will be attractive, easy-to-navigate and reasonably priced.  We’re a master at stretching every dollar without sacrificing quality or service.

During your free 20-minute consultation session we’ll be more than happy to give you a quote based on your personal needs, budget and time.*

*(Platform, available content (photos, text), desired functionality, if you already have a domain name, hosting and our availability also factored into your quote.)

What platforms do you work with?

We work with a variety of popular platforms and website builders, except Drupal, Joomla and Adobe Muse. If you’re having trouble finding a reputable designer for these platforms, call us and we’ll refer you to one of our developer partners.

Unsure which platform you want to use or you’d like to double check if we can work with your current platform? Schedule a free 20-minute consultation session and we’ll be happy to go over all that with you.

How long does it take to build a website?

Anywhere from 7 days to several months. This of course all depends on the size and complexity of the project, your payment schedule and how quickly you can provide us with the words, pictures, etc. needed for your new website.

Just to give you an idea, a simple one-page brochure style website has a much shorter turnaround time than a complex e-commerce site with a shopping cart.

For a detailed timeline quote, set up a a quick call. Let us know everything you want in your dream website and we’ll let you know about how long it should take to build.

Do you just slap some words and pictures in a template and call it good?

Absolutely not.

Our unique 6-step process has been refined over the last 15 years and allows us to deliver a cash-generating, reasonably priced, professional website to variety of clients with various timetables and budgets, all while maintaining superior value and flexibility.

What type of businesses do you work with?

Our client sweet spot is local service providers, small business owners and entrepreneurs.

Our hefty client list includes service providers (carpet cleaners, house cleaners), business professionals (accountants, speech therapists, massage therapists), small businesses (property management, bakeries), and entrepreneurs  (realtors, financial advisors).

Every business and organization deserves an attractive, reasonably priced, professional website that makes them money. And that’s exactly what we provide.

Do you accept every client?

No, we don’t accept every client. If during your free consultation call we discover we’re not a good fit for your project, timeline or budget, we can suggest another qualified website developer better suited for your needs.

What are your hours?

Flexibility and availability are key when serving other entrepreneurs so in addition to our normal business hours, we offer evenings, weekends, even holiday appointments by request.

Are references available?

Yes. Jump on over to our portfolio page to see the incredible results our past clients have achieved.

What licenses and insurances do you have?

We are registered for business in the Commonwealth of Virginia and York County.
We maintain professional liability and general liability insurance.

Do I own my website content?

Yes, you’ll own your website content. We know some of the other guys register client websites in their names, take their content, and leave the client with a big mess when they want to end the business relationship. That’s not us.

We’ll register everything in your name so if you ever leave us (which most people never do), you can simply pick up and go – no strings attached.

Do you offer web hosting services?

To keep your website reasonably priced, attractive and functional we’re unable to provide hosting services at this time. Since we like options too, we can recommend another hosting service that’s a perfect fit for your business. We’ll also guide you step-by-step through the process of purchasing and setting up your account. No guessing. No tech-induced headaches.

How does the payment process work?

We understand cash flow can be a bit tight for our clients and that’s why we offer payment plans. In most cases, a 50% retainer is required to reserve your project slot. The remaining 50% is due at a milestone determined upon project start.

I see you’re based in Yorktown, VA. Do you only work with local businesses?

We serve clients across the United States – though we’ve had the pleasure of servicing a variety of locally based businesses. Wherever you’re located, we’re here to make your web presence work for you.

All I see is mailing address. Do you have a physical location?

No, we’re a location independent business. Which means we’ll come to your business, chat online or by phone or meet in a public place to discuss your needs. Whichever works best for you.

What type of payments do you accept?

Visit our Pay page for the current available options.