Policies

Refunds

To protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.

Maintenance/Updates
No refunds after payment are processed. You have no more than 30 days to use any remaining hours.

Assessments/Reviews

No refunds after payment are processed. If the client fails to respond to any communication within 30 calendar days, the project is considered abandoned.

Design/Redesign

Refunds may be offered on a case by case basis. If the client fails to respond to any communication within 30 calendar days, the project is considered abandoned. Any refund that may be due is subject to a 35% cancellation fee of any monies already paid.

Special Projects/Consulting

Refunds may be offered on a case by case basis. If the client fails to respond to any communication within 30 calendar days, the project is considered abandoned. Any refund that may be due is subject to a 35% cancellation fee of any monies already paid.

E-commerce

Refunds may be offered on a case by case basis. If the client fails to respond to any communication within 30 calendar days, the project is considered abandoned. Any refund that may be due is subject to a 35% cancellation fee of any monies already paid.

Help/Support
No refund after work is completed. If the client fails to respond to any communication within 30 calendar days, the project is considered abandoned.

Hosting, Domain Name, Email, and Other Client Billed Charges (Plugins, Templates, Etc.)

Refunds may be offered on a case by case basis if KLA Web Designs is at fault. Any refund that may be due is subject to a 35% cancellation fee of any monies already paid.

Terms

Ownership of Website Design

Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization regardless of whether he/she chooses to continue further services with KLA Web Designs. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development. The client does not have permission to reuse pieces of our work in a redesigned website that gives another company design credit.

Ownership of Website Domain Name

Website domain names are leased from domain name registration companies. When KLA Web Designs registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with KLA Web Designs. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have KLA Web Designs renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. KLA Web Designs cannot be responsible for expired domain names.

Ownership and Copyright

All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired KLA Web Designs for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. KLA Web Designs cannot be responsible for intellectual property infringements on behalf of clients. Also, KLA Web Designs cannot be responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.

How Content May Be Submitted

All content must be submitted electronically via email (contact us for the correct email address). Text must be selectable as actual text rather than as flattened images. Both text and photos/graphics must be clearly labeled with the name of the page on which they will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and may incur a surcharge.

A Client’s Role in Security

KLA Web Designs clients are also required to use secure passwords on all logins. A secure password should include a minimum of 12 (twelve) characters, include a mixture of uppercase letters, lowercase letters, numbers, and symbols, and should avoid commonly guessed or hacked elements. These elements include, but are not limited to, a client’s name, name of a spouse/child/pet, birthday or anniversary of self/spouse/child, words included in a standard dictionary, easily identifiable patterns such as 1234, 9876, qwerty, or asdf, or passwords in use with other service providers. KLA Web Designs is not responsible nor will be held liable for any security issues on your website.

Third Party Vendors

Third party vendors may have separate terms of service agreements. KLA Web Designs cannot be held liable for disputes with third party vendors, regardless of whether the service is part of a reseller agreement or referral. KLA Web Designs cannot be held responsible for lack of functionality or any other aspect of third party services.

Search Engine Optimization Services

Search engine optimization services included in project is just the first step in search engine optimization and is a one-time service. Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. KLA Web Designs uses search engine‐friendly techniques that may include keywords in the title bar, the meta tags in the hidden coding behind the scenes, and alternate image. Subsequent or additional changes will be billed at the standard hourly rate. Additional search engine optimization (SEO) services are available for additional fees. KLA Web Designs cannot be held responsible for search engine results.

Additional Revisions or Contract Scope Change

All revisions or contract scope changes must be submitted by email or text message, and may be subject to an additional fee at the standard hourly rate.

Billing Errors

If a billing error is noticed, the client should immediately contact KLA Web Designs. Refunds of overpayments will be made for up to a maximum of three months, so clients are urged to check billing statements regularly. Refunds of more than three months will not be processed. Additionally, KLA Web Designs reserves the right to bill clients for accidental undercharges for a maximum of up to three months.

Quality Guarantee

We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.

Termination of Services

If the client changes his/her mind about doing work with KLA Web Designs during the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. See the refund policy in the next section for additional information.