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Hampton Roads Web Design | KLA Web Designs

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Refund Policy

Updated: June 28, 2018

All refund requests must be made in writing (letter, email, text.)

ONGOING MAINTENANCE CONTRACTS

  • No refunds after payment is processed.
  • Your account will be credited for any remaining time.

DESIGN, CONSULTING, AND ECOMMERCE SERVICES
Refunds may be offered on a case by case basis.

  • If the client fails to respond to any communication within 30 calendar days, the project is considered abandoned.
  • Any refunds may be subject to a 25% cancellation fee of any monies already paid.

HOSTING, DOMAIN NAME, EMAIL, AND OTHER CLIENT BILLED CHARGES (PLUGINS, TEMPLATES, ETC.)

  • Refunds may be offered on a case by case basis if KLA Web Designs is at fault.
  • Any refunds may be subject to a cancellation fee.