Updated: June 28, 2018
All refund requests must be made in writing (letter, email, text.)
ONGOING MAINTENANCE CONTRACTS
- No refunds after payment is processed.
- Your account will be credited for any remaining time.
DESIGN, CONSULTING, AND ECOMMERCE SERVICES
Refunds may be offered on a case by case basis.
- If the client fails to respond to any communication within 30 calendar days, the project is considered abandoned.
- Any refunds may be subject to a 25% cancellation fee of any monies already paid.
HOSTING, DOMAIN NAME, EMAIL, AND OTHER CLIENT BILLED CHARGES (PLUGINS, TEMPLATES, ETC.)
- Refunds may be offered on a case by case basis if KLA Web Designs is at fault.
- Any refunds may be subject to a cancellation fee.