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Hampton Roads Web Design | KLA Web Designs

Refund Policy

Updated: March 1, 2018

All refund requests must be made in writing.

MONTHLY MAINTENANCE CONTRACTS
No refunds after payment is processed.
Your account will be credited for any remaining time.

DESIGN, CONSULTING, AND ECOMMERCE SERVICES
Refunds may be offered on a case by case basis.
If the client fails to respond to any communication within 30 calendar days, the project is considered abandoned.
Any refunds may be subject to a 25% cancellation fee of any monies already paid.

HOSTING, DOMAIN NAME, EMAIL, AND OTHER CLIENT BILLED CHARGES (PLUGINS, TEMPLATES, ETC.)
Refunds may be offered on a case by case basis if KLA Web Designs is at fault.
Any refunds may be subject to a cancellation fee.