Hampton Roads Web Design | KLA Web Designs

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Updated: July 1, 2017


Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization regardless of whether he/she chooses to continue further services with KLA Web Designs. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development. The client does not have permission to reuse pieces of our work in a redesigned website that gives another company design credit.


Website domain names are leased from domain name registration companies. When KLA Web Designs registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with KLA Web Designs. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have KLA Web Designs renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. KLA Web Designs cannot be responsible for expired domain names.


All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired KLA Web Designs for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. KLA Web Designs cannot be responsible for intellectual property infringements on behalf of clients. Also, KLA Web Designs cannot be responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.


The initiation of a web design or development project requires: 1) a signed or electronically submitted agreement; 2) a minimum of one‐half of the initial website design and development fees; 3) 100% of all Search Engine Optimization, Domain Registration, Hosting, Email, and other service fees; 4) Completed Project Information Form, and 5) Credit Card or Checking Account Authorization Form (if required).


Projects can be hindered if the client does not provide feedback or required elements in a timely manner, such as feedback on a design mockup, requested sitemaps, text to be used as content on the web pages, photos for either the design or for the content, the client’s logo, appropriate account login information, etc. For that reason, if KLA Web Designs is waiting for content or other piece of information, the client will be notified. If the client fails to handle the requests within fifteen (15) business days, then KLA Web Designs will take any or all of the following steps to keep the project moving forward in a timely manner:

MOCKUP FEEDBACK – If the client fails to give feedback on the design mockup within twenty (20) business days, by default, the mockup is approved. If the client later wishes to change the design, additional charges may apply.

SITEMAPS OR PAGE NAMES – If the client fails to provide the requested list of web pages within twenty (20) business days, by default, KLA Web Designs will assign page names. If the client later wishes to change these page names, additional charges may apply.

CLIENT LOGO – If the client fails to provide a copy of an existing logo within twenty (20) business days, a substitute logo or company name graphic may be used. If the client later wishes to change the substitute logo or company name graphic, additional charges may apply.

PHOTO TO USE IN DESIGN – If the client has requested the design include a particular photo within twenty (20) business days, and the client fails to provide the required photo, a substitute photo may be used. If the client later wishes to change the substitute photo, additional charges may apply.

TEXT AND OPTIONAL PHOTOS FOR ALL OTHER WEB PAGES – It is the client’s responsibility to provide content for all other pages in the website. If the client fails to provide content for those pages within twenty (20) business days, then KLA Web Designs will complete those pages with simple placeholder text such as, “ABC Client offers many XYZ Services. For more information, please contact ABC Client.” The client will have the ability to add more complete content later using the content management system (CMS).

OTHER ELEMENTS OR ADMINISTRATIVE DUTIES – There may be other elements required such as passords for existing domain names, etc. Regardless of what element may be required, if the client cannot or will not provide the required element or information within twenty (20) business days, KLA Web Designs reserves the right to make substitutions, leave elements out, or take other actions to complete the project.

After 30 business day without any client response to communication, all projects may be subject to a 25% project restart fee. After 45 business days or more, the client’s project will be cancelled.


All content must be submitted electronically via email (contact us for the correct email address). Text must be selectable as actual text rather than as flattened images. Both text and photos/graphics must be clearly labeled with the name of the page on which they will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and may incur a surcharge.


We take pride in providing attractive designs, and the majority of our clients are extremely pleased with the design we create for them. However, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make design modifications for no additional charge while the project is in the mockup phase, it is important to be clear on how revisions to the look of a website design are handled.

The web design signup form is the contract that describes the look a commissioned web design project will achieve. Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc. should be specified at that time, prior to the commencement of any design work. If any design preference stated in the web design signup form was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at $80.00 per hour.


The standard one hour maintenance plan is enough time to add about 10 photos and 6 paragraphs of text. Clients on a KLA Web Designs web maintenance plan may send update requests via email (contact us for the correct email address). Routine maintenance that fits into the allotted time specified in the client’s maintenance plan is typically completed in about three to four business days. If a client with a request more than the scheduled amount of maintenance, he/she will be given a quote and, if approved, the additional work will be completed at the current maintenance hourly rate of $60.00. The turnaround time will be based on workload issues. Clients who are not on any maintenance plan may request website updates at the full $80.00 hourly rate and the turnaround time will be based on workload issues.

Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time. (See details under the Termination of Services section.)


KLA Web Designs clients are also required to use secure passwords on all logins. A secure password should include a minimum of 12 (twelve) characters, include a mixture of uppercase letters, lowercase letters, numbers, and symbols, and should avoid commonly guessed or hacked elements. These elements include, but are not limited to, a client’s name, name of a spouse/child/pet, birthday or anniversary of self/spouse/child, words included in a standard dictionary, easily identifiable patterns such as 1234, 9876, qwerty, or asdf, or passwords in use with other service providers. KLA Web Designs is not responsible nor will be held liable for any security issues on your website.


If a billing error is noticed, the client should immediately contact KLA Web Designs. Refunds of overpayments will be made for up to a maximum of three months, so clients are urged to check billing statements regularly. Refunds of more than three months will not be processed. Additionally, KLA Web Designs reserves the right to bill clients for accidental undercharges for a maximum of up to three months.


Search engine optimization services included in project is just the first step in search engine optimization and is a one-time service. Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. KLA Web Designs guarantees certain search engine‐friendly techniques will be used in the creating of each custom website, such as keywords in the title bar, the meta tags in the hidden coding behind the scenes, and alternate text behind some images. Subsequent or additional changes will be billed at the standard hourly rate. Additional search engine optimization (SEO) services are available for additional fees. KLA Web Designs cannot be held responsible for search engine results.


We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.


If the client changes his/her mind about doing work with KLA Web Designs during the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees.

To protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.


Third party vendors may have separate terms of service agreements. KLA Web Designs cannot be held liable for disputes with third party vendors, regardless of whether the service is part of a reseller agreement or referral. KLA Web Designs cannot be held responsible for lack of functionality or any other aspect of third party services.